This Refund Policy provides default guidance for returns, damaged goods and order corrections while the final policy is prepared.
This page has been prepared as polished placeholder copy while TopDot finalises its approved legal documents. It should be reviewed before the website goes live.
Returns
Standard, unused catalogue items may be reviewed for return eligibility within a reasonable period after delivery, provided packaging remains intact.
Custom products
Custom-branded, specially ordered or made-to-specification items are generally not returnable unless defective or supplied incorrectly.
Damaged goods
Damaged, incorrect or missing items should be reported as soon as possible with supporting photographs and order details so the issue can be assessed.
Refunds or credits
Approved refunds, replacements or credits will be processed according to the final order terms and the nature of the issue.
Delivery costs
Return collection or delivery costs may depend on whether the issue was caused by damage, incorrect supply or a client-requested change.
Placeholder notice
This policy is temporary copy and must be replaced with final approved business terms before launch.